iMac Not Waking From Sleep - The Story Continues

iMac Not Waking From Sleep: The Story Continues

September 10, 2008 By: Dave (Admin) Category: Apple

Following the Letter to Apple’s co-founder, Steve Jobs, on the 28th August 2008 there has still be no reply from Apple. It’s nice to know they care. You spend years of your life and thousands upon thousands of pounds on their products, not to mention the now hundreds of thousands all the people I have recommended to Apple have spent on them to get no reply for help after the lower echelons of Apple have been about as much use as a chocolate teapot. The concept of the letter was the hope the Apple executive relations would get the Apple Store to accept the machine for a proper inspection or I may get assigned an Apple Product Specialist to work through this with. Currently if your logs show no issues and you can’t demonstrate the fault at the genius bar then your machine will not be admitted for service.

That’s a fat lot of good when the problem only occurs after the machine has slept after a large number of hours and there is no sleep/wake log showing in the logs. Apple engineering gave me the following steps to try:

On iMac, type the following command on a terminal window
sudo nvram boot-args="debug=0x14e io=0x880"
On the logging Mac, connect to the iMac using firewire cable. Then type "/usr/bin/fwkpfv" on terminal.
Reboot the iMac, and do a sleep/wake to trigger the problem.
Please send us the entire output from fwkpfv command.

So what is the outcome of this procedure? It wakes from sleep when I follow these instructions and the nights I decide not to do it, it doesn’t wake up! Typical! So now I have no help from Steve, no help from Apple Engineering as they will without a doubt close my issue as not being reproducible despite the fact it happens 100% of the time and no help from the so called “geniuses”. I’m therefore stuck with a £1000 machine that doesn’t do what it says on the tin.

I am going to try Steve/Apple again but after that all I can think of is trading standards or a solicitor.

Anyone else in my boat? same problem? same crappy response from Apple? Let’s face it, the golden days of Apple’s great customer service and machine build quality/software quality appear to be a distant memory.

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5 Responses to “ iMac Not Waking From Sleep: The Story Continues ”

# 1 RazorianFly Provides Ultimate Censorship | David J Moore Says:
September 12th, 2008 at 8:58 pm
[...] at large multi nationals that get things wrong, Apple being the target at the moment due to the iMac issues. Today I am going to have a little rant at a website, or at least advise viewers about this site. [...]
# 2 Apple Issues Roundup 2008 | David J Moore Says:
September 13th, 2008 at 3:47 pm
[...] and Macbook Pro’s not waking from sleep. It is becoming increasingly apparent that Apple Engineering are about to wash their hands of this and the Apple store wouldn’t even get their hands [...]
# 3 Tom White Says:
September 13th, 2008 at 10:52 pm
I am having the same issue on my Macbook Pro. I took it to a genius and it wouldn’t happen in front of them and he could see nothing in my logs. I was fobbed off and told to go away and keep my eye on it. Good luck with your quest to get Apple to listen, after my experience I think you will be lucky.
# 4 Joao T. Says:
September 13th, 2008 at 10:59 pm
dude, i’m not having the Issues you are but I have had poor service from Apple geniuses recently. I had to fight (not literally) with them to get them to swap out my iPhone. It never used to be that way. It used to be “How can we help”, it’s now “Prove it to us or go away”. Good luck man
# 5 Lobo Says:
November 30th, 2008 at 3:19 pm
Do you possibly have an airport card that is disabled? Try if enabling airport helps - it did for me on my Macbook Pro.

Ciao, Lobo

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